DELIVERY INFORMATION

FREE STANDARD SHIPPING ON ORDERS OVER £49.99

FAST DELIVERY
Next day delivery available. Fully tracked throughout

90 DAY RETURNS
No hassle, 90 day return policy

christmAS DELIVERY DATES

Due to the busy season, orders have to be placed before certain dates in order to guarantee delivery in time for Christmas.

Standard Delivery- Order before 18th December

Express Delivery - Order before 23rd December (Before 11am GMT)

Please note: Channel Islands and International orders will take longer and we cannot guarantee dates

Our Customer Service and Warehouse are closed on the following dates: 25th, 26th December and the 1st of January

DELIVERY OPTIONS

The cost of delivery and the services available are dependent on the contents of your basket and will be calculated at checkout. Below is a general delivery guide.

(*All Express Delivery options exclude Northen Ireland, Isle of Man, Inverness & Highlands, and non UK mainland destinations)

FREE STANDARD SHIPPING

Get free standard shipping on orders over £49.99

STANDARD SHIPPING - £3.99

Typically arrives in 1-4 working days (Mon-Fri) FREE if over £49.99

EXPRESS SHIPPING - £7.99*

Typically arrives in 1-2 working days (Mon-Fri)

EXPRESS NEXT DAY SHIPPING - £9.99*

Arrives next available day (Mon-Fri) if ordered before 12pm

EXPRESS NEXT DAY AM SHIPPING - £11.99*

Arrives next available day before Midday (Mon-Fri) if ordered before 12pm

EXPRESS SATURDAY SHIPPING - £14.99*

Our Saturday Delivery Service. Order Cut off is 11am on Friday

Standard Shipping

Our standard shipping services are fully tracked from start to finish and are available on all orders - Best of all it's completely free on orders over £49.99.

Express delivery

Our Express delivery options available only on certain baskets where we can guarantee the delivery times. If you are unable to see Express delivery at checkout it means your basket is not eligible for Express delivery. Items that are available for Express are labeled on their product page in the shipping message.

*Express Delivery options exclude Northen Ireland, Isle of Man, Inverness & Highlands, and non UK mainland destinations

General Shipping Info

We deliver on Weekdays (Monday - Friday) but not weekends (except for Saturday Delivery)

All our deliveries are fully tracked from start to finish and you will be notified of each step from dispatch to delivery and you can check the status of your order anytime from your account page or from the link in your confirmation email.

CUSTOM COMPLETES (build my board)

Please allow an extra 48 hours for Custom Complete builds as we need to assemble them.

*Using the Express Next Day shipping option at checkout. Note that some items are excluded from express shipping. These items will not be able to be selected for next day shipping at checkout.

DELIVERY INFORMATION FAQ

  • We have a cut off point for orders to ship same day which is 2pm UK Time. We try to ship all orders placed before the cut off the same day. Note that in busy times Express shipments are prioritised over standard delivery options. In some cases orders also require stock to arrive to us before we are able to ship but we aim to get orders to you in in line with your shipping method. For instance if you choose Standard shipping (2-7 days) you should expect your order to arrive within 7 days. AS SOON AS YOUR ORDER SHIPS YOU WILL BE NOTIFIED BY EMAIL

  • Shipping times vary depending on the Service and your location. We offer next day shipping which covers 95% of UK addresses (Excludes Scottish Highlands, Northern Island and Channel Islands). Next day shipping is available at the Checkout on certain baskets where we can guarantee a next day service. Please note Next Day means Next working day and excludes Saturday and Sundays. Orders placed after the cut off (12pm) will be shipped the next available day on a next day service.

  • Yes we can deliver on Saturdays and this is selectable at the Checkout. Please note that this service is avaialble to Mainland UK and excludes the Scottish Highlands, Northern Ireland and the Channel Islands. If you select Saturday Delivery and this is not possible then you will be contacted and refunded your Saturday shipping Fee. Note that Saturday delivery is available only on Certain baskets.

  • Once your order has shipped you will be emailed or text your Tracking details. You can also track your parcel by visiting your Account page